Use customer data safely in Lucky Wheel
Use this article before you share screenshots, export files or details with the support team.
When to use this article
Use this article when you want to:
- Send a screenshot to support.
- Export subscriber data.
- Share Lucky Wheel results with your team.
Before you start
Make sure you have:
- Permission or approval to access subscriber data.
- A test record, if you are taking a screenshot to get help.
- A safe place to save exported files.
Steps
- Use test data whenever you can.
- Hide customer names.
- Hide email addresses and phone numbers.
- Hide addresses and location details.
- Hide order IDs and payment details.
- Hide revenue and other sensitive activity numbers.
- Do not share API keys, tokens or internal IDs.
- Delete exported files when you no longer need them.
Check that it was done correctly
You know it was done correctly when:
- No personal data appears in the screenshots you share.
- Export files are saved in a safe place.
- Support gets enough context without seeing private data.
Common errors
| Error | How to fix it |
|---|---|
| Sharing email addresses or phone numbers without blurring them | Hide them before you send the screenshot. |
| Uploading export files (Excel or CSV) to a public chat | Use only private, approved support channels. |
| Showing real revenue in help screenshots | Use test data or hide the values. |
FAQ
What data is sensitive?
Names, phone numbers, email addresses, addresses, order IDs, payment details, revenue, private notes, API keys and tokens.
Can I send a screenshot to support?
Yes, but remove or hide the sensitive data first.
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