Lucky Wheel FAQs
Quick answers to the most common questions. Each question links to the full article.
Can I create more than one wheel?
Yes, as long as you stay within your plan's limit. The limit counts every popup in your account, of every type, and unpublished wheels count too. When you reach the limit, the message Popup limit reached appears. To create a new wheel, see Create your first Lucky Wheel.
Can I choose the winning prize?
You cannot pick a specific winning segment. You set a Win chance for each segment in the Prizes and coupons card, and the result is picked at random based on these numbers. See Edit prizes, coupons and wheel segments.
Does PopupSnap create coupon codes in my store?
No. You enter the code in the Coupon code field, and you create the coupon yourself in Salla (Marketing Tools > Discount Coupons). You set the coupon's validity period and usage limit in Salla. See Understand coupon codes in Lucky Wheel.
Why did the wheel not show again?
The default is one spin per browser. Once a customer spins the wheel in a browser, neither the wheel nor the mini wheel shows for them again. Test in a private browsing window. See Fix a Lucky Wheel that is not showing.
Can I export my leads?
Yes. Open Subscribers and click Export customer data. A CSV file downloads.
Can I delete test subscribers?
Yes. On the Subscribers page, select the records, then click Delete selected. See Delete subscriber records.
Which platforms are supported?
Lucky Wheel is available on Salla only for now. See Install Lucky Wheel on your Salla store.
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