Fix slow loading or site conflicts

Use this article when the wheel seems slow or conflicts with your storefront theme.

Quick fix

Try this first:

1. Test the page while the wheel is paused.
2. Test the same page with the wheel turned on.
3. Test on desktop and on mobile.
4. If you can, leave unrelated theme changes out of the test.
5. Contact support if the problem appears only when the wheel is on.

Why this happens

This can happen when:

• Your storefront theme changes how popups look.
• A custom add-to-cart button does not behave the way the wheel expects.
• The browser blocks scripts or delays loading them.
• The page has many heavy files.
• A change you published recently needs a short time to show.

How to fix it

Option 1: Isolate the problem

1. Test one storefront page.
2. Pause the wheel.
3. Test the page.
4. Publish the wheel again.
5. Test the same page again.

Option 2: Check how your theme behaves

1. Test a standard product page or the homepage.
2. Test the custom page where the problem shows.
3. If only the custom page breaks, ask your theme developer to look into the conflict.

Option 3: Contact support

1. Take a safe screenshot.
2. Note the page link.
3. Note the device and browser.
4. Note the approximate time.
5. Send the details to support.

When to contact support

Contact support if:

• The wheel causes a visible problem on your storefront.
• The wheel does not load after you publish it.
• A theme conflict shows only when Lucky Wheel is on.

Include these details:

• Your store name.
• The page link.
• The device and browser.
• The wheel's name.
• A screenshot with private data hidden.

Do not send API keys, tokens, payment details or full private links.