Set the wheel spin duration
Use this article to set how many seconds the wheel spins in your store. After the wheel stops, the result page appears about one to one and a half seconds later.
When to use this article
- You want a shorter spin for a customer in a hurry.
- You want a longer spin for more suspense.
Before you start
Open the Wheel editor. In the menu on the left, open the Lucky Wheel group, then click Manage popups. The My campaigns page opens. Click the Edit icon next to the wheel.
Steps
- Scroll down to the Wheel settings card.
- Move the Spin duration (seconds) slider. The duration appears next to the slider in seconds and changes in half-second steps.
- Choose a duration from 1 to 10 seconds. The default is 6 seconds. The screen suggests 5 to 7 seconds for suspense without boredom.
- Click Save changes.
Check that it works
- Open your store in a private browsing window.
- Spin the wheel and notice how long it spins.
- Check that the result page appears shortly after the wheel stops.
You can also check each result without spinning: see Test every winning result.
Common errors
| What you see | Fix |
|---|---|
| The spin duration did not change in the store | Check that you clicked Save changes, then wait a few minutes and reload the store. |
FAQ
What duration should I use?
Start with 5 to 7 seconds, then test on a phone before you publish.
Does the spin duration change the win chance?
No. It changes only the length of the animation. You set the win chance in Edit prizes, coupons and wheel segments.
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