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Fix image upload errors

The problem​

A prize image or a background image does not upload, or an error message appears when you upload it.

Possible causes​

  1. The file type is not allowed.
  2. The file is larger than 5 MB.
  3. The file extension does not match its content.
  4. The SVG file is not valid.
  5. You did not save the wheel after the upload.

Fix for each cause​

1. The file type is not allowed​

The message: "This file type isn't allowed. Allowed types: jpg, jpeg, png, svg, gif, webp". You may also see "This file type isn't allowed."

Convert the image to jpg, png or webp and upload it again.

2. The file is too large​

The message: "The file is too large. The maximum is 5 MB."

Make the image smaller, then upload it again.

3. The extension does not match the content​

The message: "The file extension doesn't match its content."

Export the image from your design app in the right format. Do not only rename the extension by hand.

4. The SVG file is not valid​

The message: "This SVG file couldn't be read as valid XML."

Export the file as png or webp and upload that instead.

5. You did not save after the upload​

An uploaded image applies to the wheel only after you save. Click Save changes.

Other messages​

  • "No file was uploaded.": choose a file, then try again.
  • "Image upload failed": try again in a moment.
  • "Wheel background image upload failed": try again with a JPG, PNG or WebP image under 5 MB.

There is no required size for prize images. For more tips, see Add prize images to wheel segments.

Check that it works​

The message "Image uploaded successfully" appears, and the image shows in the Live preview after you save.

When to contact support​

Contact support if a supported file under 5 MB still fails to upload. Send the wheel's name, the file type and size, a screenshot of the message and the time you tried. Do not send customer data.

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