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Find your Lucky Wheel customers

When a customer enters their details and spins the wheel, their details are saved on the Subscribers page. Use this article to open the page, search it and understand what it shows.

When to use this article​

  • You want to know who spun the wheel and left their details.
  • You want to search for a customer by email or name.
  • You want to know which coupon code a customer got.

Before you start​

  • Publish the wheel and wait for customers to spin it.
  • The form fields come from the wheel template, and you cannot edit them in the editor.

Steps​

  1. In the menu on the left, open Subscribers. The page has the heading "Subscribers" and the description "All customer data collected by your popups."
  2. To search, enter part of the email address, name, phone number, coupon code or popup name in the Search... field.
  3. To show one popup, choose its name from the All popups list. On a phone, tap the Filter icon next to the search field.
  4. Check the table. The newest subscribers appear first.

What does the table show?​

  • Popup name: the name of the wheel.
  • Data: everything the customer entered, and the coupon code they got in a field called coupon. The prize text is not saved.
  • Display URL: the page where the wheel appeared.
  • Location: the approximate city and country.
  • Added at: the time of signup, in Riyadh time.

This page shows the subscribers of all your popups, not only wheels.

Check that it works​

  • A test record appears after you spin the wheel in your store.
  • The form fields and the coupon code appear in Data.

Common errors​

What you seeFix
"No subscribers yet"Publish the wheel and wait for a customer to spin it.
"No results for this search"Try another word, or click Clear search and filter.
You cannot find a particular customerCheck that the popup is chosen in All popups, and search with part of the email or name.

FAQ​

Does every spin create a subscriber?​

Almost always. The spin button is the form's submit button, so PopupSnap saves the subscriber when the form is sent. If the same customer submits twice within 30 seconds, only the first is saved.

Do I get a message for each subscriber?​

You get an email if the signup has an email, name or phone field, and the emails are turned on for your account and for this popup. See Turn new-subscriber emails on or off.

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