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العربية

Export Lucky Wheel subscribers

Use this article to download your subscribers' data as an Excel (.xlsx) or CSV (.csv) file.

When to use this article​

  • You want a copy of the customer data after a campaign.
  • You want to use the data outside PopupSnap.

Before you start​

  • Have a safe place ready to save the file, because it contains personal data.
  • The export button does not appear if you have no subscribers.

Steps​

  1. In the menu on the left, open Subscribers. If you want only part of the data, enter text in Search... or choose a popup from All popups (on a phone, tap the Filter icon next to the search field).
  2. Click Export customer data. On a phone, the button reads Export. A menu opens with Excel file (.xlsx) ("We also email you the download link") and CSV file (.csv) ("Instant download").
  1. Choose a format:
    • CSV file (.csv): the messages "Exporting data..." and "Please wait until the export is complete." appear, then a file named subscribers- followed by the date and time downloads.
    • Excel file (.xlsx): the message "Preparing your Excel file..." appears. When the file is ready, "Your Excel file is ready" appears and the download starts. PopupSnap also emails you the download link, which works for 3 days. If the file takes long, you can close the window: the link arrives by email.
  2. Save the file in a safe place.

The file includes all the rows that match the current search and filter, on every page, not only the page you see. If you set no search and no filter, it includes all subscribers. Rows are ordered from newest to oldest.

What is in the file?​

The column headers in the file are in Arabic. The file has these columns:

  • The popup name and the page URL where the wheel appeared.
  • One column for each form field, including coupon, which is the coupon code.
  • The customer's city and country.
  • The date and time the record was added, in Riyadh time.

Check that it works​

  • The file downloads (for Excel, the emailed link also works).
  • It has the records you expect.
  • You save it in a place only authorized people can reach.

Common errors​

What you seeFix
The export button does not appearYou have no subscribers yet.
"There is no data to export."Click Clear search and filter, then export.
"Could not prepare the file" (Excel)Try again, or choose CSV file (.csv).
You share the file in public channelsShare it only through private channels.
You keep old filesDelete the files you no longer need.

FAQ​

Does the file include personal data?​

Yes. It contains what customers entered. Handle it with care.

Do deleted records appear in a later export?​

No. Records you delete from Subscribers are not in the files you export after the deletion.

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