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Turn new-subscriber emails on or off

You get an email for each new signup from your popups. Use this article to learn what it contains, and to turn it off or on.

Subscribers are always saved on the Subscribers page, even if you turn the emails off.

When to use this article​

  • You get too many emails and want to turn them off.
  • You get no emails and want to turn them on.
  • You want to turn them off for one popup only.

What is in the email?​

PopupSnap sends you a new-subscriber email. Its subject line is in Arabic and includes the customer's name when they entered one. It has the popup name, and the email, name and phone number if the customer entered them. It does not show the coupon code. It is sent to the email address of your PopupSnap account.

The email arrives if the signup has an email, name or phone field. Some older wheels have a plain number field that does not count as a phone number, so you get no email for them.

You get at most one email per customer for each popup within 5 minutes, and up to 500 emails per popup per hour.

Turn them off or on for your whole account​

  1. Click the gear icon, choose Account settings, then open the My account tab.
  2. In the Email notifications card you read the status: "A Β«new subscriberΒ» email reaches you for each signup from your popups." followed by On or Off.
  3. Click Turn off new-subscriber emails, or Turn on new-subscriber emails if they are off.
  4. The message "New-subscriber emails are off." or "New-subscriber emails are on." appears.

Turn them off for one popup​

  1. In the menu on the left, open the Lucky Wheel group, then click Manage popups. The My campaigns page opens. Click … next to the wheel, then Settings (on a phone, tap Settings).
  2. Open the Integrations tab, then click the section title Action to open it.
  3. Turn off the switch Email me about each new subscriber from this popup.
  4. Click Save.

If the emails are off for your whole account, you see "New-subscriber emails are off for your whole account." there, with an Account settings link.

Turn them off from the email itself​

At the bottom of the email there is a Turn off new-subscriber emails link. Click it, then confirm. The page shows "New-subscriber emails are off." You can turn them on again from Account settings.

Check that it works​

  • The Email notifications card shows On or Off.
  • After you turn them off, you get no email for a new signup, and the subscriber appears in Subscribers.

Common errors​

What you seeFix
You get no emailsCheck that the status is On, that the popup's switch is on, and that the signup has an email, name or phone field. Also check your spam folder.
You turned the emails off and cannot find the subscribersThey are always saved in Subscribers.

FAQ​

Do I lose subscriber data if I turn the emails off?​

No. The data is always saved. Only the email stops.

Last updated on