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Publish or pause a countdown

A new countdown is created unpublished. Visitors to your store do not see it until you publish it. This article explains how to publish and pause.

When to use this article​

  • You created a countdown and want visitors to see it.
  • The offer is over and you want to hide the countdown without deleting it.

Before you start​

  • Save your changes to the countdown first.

Steps​

You can publish from three places. Choose one.

From the countdown editor​

  1. Open the countdown from My campaigns by clicking Edit (or Customize design for older countdowns).
  2. Click Publish popup.
  3. To pause the countdown later, click Unpublish in the same place.

From the settings page​

  1. In My campaigns, click … in the countdown's row, then Settings. On a phone, tap Settings directly.
  2. Click Publish popup at the top of the page, next to the tabs. "Popup Published successfully" appears.

From the My campaigns list​

  1. Open My campaigns.
  2. Move the status switch in the countdown's row between Live and Paused.

No success message appears when you move the switch. Check the status in the row yourself.

Check that it works​

Common errors when you move the status switch in My campaigns​

MessageWhat it means
"Could not update the popup status. Please try again."The change was not saved. Try again.
"Popups can't run right now because this account's subscription isn't active."Your account's subscription is not active. Reactivate the subscription, then try again.
"… because you've reached this month's impressions limit."Your account has used all the impressions available this month.
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