Skip to main content
العربية

Fix a countdown that does not show on your store

The problem​

You created a countdown and saved it, but your store's visitors do not see it.

Possible causes and fixes​

1. The countdown is not published​

A new countdown starts unpublished.

  1. Open My campaigns.
  2. Check that the countdown's status is Live. If it is Paused, publish it. See Publish or pause a countdown.

2. The page rule does not include your page​

  1. Open the settings page. See Open the countdown display settings.
  2. In the Display tab, click the Where should the popup appear? heading to open that section, and check Targeted pages.
  3. Check that the address of the page you are testing on matches the rule.

3. It is not time for the countdown to appear yet​

  1. In the Display tab, click the When should the popup appear? heading to open that section.
  2. If you chose Show after a delay in seconds or Scroll percentage from top to bottom, wait, or scroll down the page. See Choose when the countdown appears.

4. The countdown is set for a different device​

  1. In the Where should the popup appear? section, scroll down to Devices and check Show on desktop and Show on mobile.
  2. Check that the device you are testing on is turned on. See Show the countdown on mobile or desktop.

5. The schedule stops it from showing right now​

  1. Open the Schedule tab.
  2. If Enable popup scheduling is turned on, check that today and the current time fall inside the dates, days and hours you set. The schedule sets when the countdown is allowed to show. It is not the same as the countdown's end time.

6. The account subscription is not active, or the monthly impressions are used up​

If your account's subscription is not active, or you reached the monthly impressions limit, popups do not show. When you move the status switch in My campaigns, a message such as "Popups can't run right now because this account's subscription isn't active." appears.

If your subscription is not active: renew it from your Salla dashboard, then move the status switch again.

Check that it works​

  • Open your store page in a new window after each change.
  • To avoid your browser's cache, test in a private browsing window.

When to contact support​

If you tried all the causes above and the countdown is published but still does not show, contact support. Send the countdown's name and the address of the page you are testing on.

Last updated on