Fix save or preview errors in the countdown editor
Use this guide if you clicked Save changes and an error message appeared, or the message Failed to load preview appeared.
The problem
When saving fails, a message tells you which field needs fixing, such as "The end date must be in the future." Your edits stay on the page, and the status shows Not saved until you fix the field and save again.
Possible causes
- The end date is in the past or is not valid.
- A text field is empty.
- A color is entered in the wrong format.
- The connection dropped or your sign-in session expired.
- The preview did not load.
Fix for each cause
1. The end date
| Message | Fix |
|---|---|
| "The end date must be in the future." | In Offer end date and time, choose a time later than now, in Riyadh time (UTC+3). |
| "The offer end date isn't valid." | Clear the field and choose the date and time again. |
If the countdown has ended and you only want to edit the text, you can click Save changes without changing the date. But the countdown stays ended until you choose a new date. You cannot publish a countdown whose time has run out. If you click Publish popup, the message "The end date must be in the future." appears. Choose a new future date first, then publish. See Set the countdown end date and time.
2. An empty text field
| Message | Fix |
|---|---|
| "The title can't be empty." | Enter text in Main heading. |
| "The description can't be empty." | Enter text in Description. |
| "The button text can't be empty." | Enter text in Button text. |
| "The field text can't be empty." | Enter text in Email field text. |
3. The color
| Message | Fix |
|---|---|
| "The number color is invalid" or "The text color is invalid" | Choose the color with the color picker, or enter it as # followed by 6 hex digits (0-9, A-F), such as #FF0000. |
4. The connection or your sign-in session
If "Failed to save changes. Please try again" or "An error occurred while saving" appears, or a message such as "Failed to fetch" or "Save failed":
- Copy your text somewhere safe outside the browser.
- Check your internet connection.
- Refresh the page. If you are asked to sign in, sign in.
- Make your edits again, then click Save changes.
5. The preview does not show
If Failed to load preview appears:
- Click Update preview at the top of the Live preview panel, or Retry.
- If the message stays, refresh the page.
The preview saves nothing. You can save even if the preview does not show.
Check that the problem is fixed
- The message "Changes saved successfully!" appears.
- The status changes to Saved.
- Your edit is still there after you refresh the page.
When to contact support
Contact support if:
- "Failed to save changes. Please try again" appears more than once after you refresh the page.
- The preview never shows, even after you refresh the page.
- You saved your changes, but they are gone when you open the countdown again.
Include: the countdown's name, the text of the error message, and the approximate time you tried.
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