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Reset a browser test session

Use this article when the wheel appears once and then does not appear again while you test.

Quick fix​

  1. Close every private browsing window, then open a new one.
  2. Open the same store page.
  3. Wait until it is time for the wheel to appear.
  4. If the wheel appears, your original browser remembered that you already saw it.

Why this happens​

Your browser saves information that stops the wheel from appearing again:

  • How many times the wheel has appeared in the session or in the browser.
  • How many spins you have used. The default is one spin. Once you use it, neither the wheel nor the mini wheel appears.
  • A general delay between popups.

All of this is saved in your browser only. PopupSnap keeps no record of it, and there is no reset button in the dashboard.

How to fix it​

  1. For every new test, close every private browsing window, then open a new one.
  2. Or clear the site data for your store's domain in the browser settings.
  3. Open the same page again.

Note that a customer who clears their browser data or uses another device may be able to spin again.

Check that it works​

The wheel appears again and lets you spin.

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