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العربية

Choose when the wheel appears

Use this article to choose the event that shows the wheel to the customer.

When to use this article​

  • You want to show the wheel after a time delay.
  • You want to show it when the customer scrolls the page.
  • You want to show it when the customer tries to leave.

Before you start​

Open the wheel's settings page: in the menu on the left, open the Lucky Wheel group, then click Manage popups. The My campaigns page opens. Click … next to the wheel, then Settings (on a phone, tap Settings).

Steps​

  1. Open the Display tab.
  2. Click the section title When should the popup appear? to open it.
  3. From the Popup display trigger options list, choose one of:
    • Show after a delay in seconds, then enter the number of Seconds.
    • Exit intent.
    • Scroll percentage from top to bottom, then enter the Scroll (%).
    • When Add to cart is clicked (experimental - Salla stores only).
    • When Buy now is clicked (experimental - Salla stores only).
  4. Click Save.

Use a short delay for welcome offers. Use scroll or add to cart when the offer depends on what the customer does.

There is no "On click" option. If the customer closes the wheel and Mini wheel after closing is turned on, they can reopen it from the mini wheel. See Set up the mini wheel after close.

Check that it works​

  • The wheel opens after the event you chose.
  • It does not open before that event happens.
  • The same event works in a private browsing window.

Common errors​

What you seeFix
Exit intent does not work on mobile the way it does on desktopTest mobile separately, because exit behavior differs by device.
The wheel does not open after add to cartThe option is experimental and for Salla stores only. See Check Add to cart trigger compatibility.
The delay is very longWait the full time or shorten it.

FAQ​

Which event should I use first?​

Start with Show after a delay in seconds. It is the easiest to test.

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