Control how often customers see the wheel
Use this article to set how many times the wheel appears to the same customer.
When to use this article
- You do not want to annoy the customer with repeated displays.
- You want to understand why the wheel does not appear again.
Before you start
Open the wheel's settings page: in the menu on the left, open the Lucky Wheel group, then click Manage popups. The My campaigns page opens. Click … next to the wheel, then Settings (on a phone, tap Settings).
Steps
- Open the Display tab.
- Click the section title Display options to open it, then open the Display frequency list.
- Choose one of:
- Every time
- Once per session, the default
- Once per browser
- Specific number of times per user
- If you chose the specific number, enter the number in Number of displays (1-10).
- Click Save.
If you enter a number outside the range, you see "The number must be between 1 and 10" or "Please enter a whole number between 1 and 10 for the display count".
The wheel's own limit
The wheel has another limit, Customer attempts count in the editor. The default is one spin. It applies together with the display frequency. See Set the number of spins per customer.
There is no "Once a day" option.
Check that it works
- The wheel follows the option you chose.
- In a new private browsing window, the wheel appears when you expect it to.
Common errors
| What you see | Fix |
|---|---|
| You test many times in the same browser | Close every private browsing window, then open a new one. See Reset a browser test session. |
| You think the wheel is broken after it appeared once | Check Display frequency and Customer attempts count. |
FAQ
Why does the wheel not appear for me again?
Your browser may have reached the frequency limit or the spin limit. Try a private browsing window.
Should I show the wheel on every visit?
Usually not. Repeated displays can annoy customers.
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