Reconnect your store to Salla when the connection ends

Sometimes your store's connection to Salla ends for security reasons. This is routine, and it is not your mistake. Reconnect from the button in the bar.

Steps

Path: the red bar at the top of the dashboard > Reconnect Salla

1. Look for the red bar at the top of any dashboard page, including the Studio. The bar starts with "Your store’s connection to Salla ended for security reasons".

2. Click Reconnect Salla. The approval page in Salla opens.

   Inside the Salla dashboard? The page may leave the Salla dashboard to finish the connection.

3. Approve the app on the Salla page.

4. You go back to the Start page in the dashboard. If you started from the Products page, you go back to it.

The same button shows on the Products page if the connection ended. The page then shows the last saved copy of your products.

What your customers see

The bar shows in your dashboard only, and your customers do not see it. Your customizations, products and orders stay as they are.

Good to know

• There is no reconnect button in the settings. Use the Reconnect Salla button only.
• A yellow Renew the connection soon bar may show before the connection ends. Click Reconnect Salla in it too.
• The bar may take up to a minute to show after the connection ends.

Not showing?

• Did you cancel the approval in Salla? Go back to the dashboard and click Reconnect Salla again.
• Cannot find the bar, and your Salla products do not show? Refresh the page and wait a minute.
• If the alert stays after you reconnect, sign out and sign in again. If it still stays, contact support. See Contact support and send what helps us solve it.

Next

Customized orders and print files