The customization widget does not show on the product page

Usually the product is not published, or customization is paused. Check the status at the top of the Studio first.

What you see

• You open the product page in your store, and the customization options are not there.
• Or you see the old options, without your latest changes.
• Or the customer sees the message "We could not load the customization options." where the widget should be.

Most likely cause

The status at the top of the Studio is not Live in your store. What each status means is in Studio start and top bar settings.

Fix

1. You published a moment ago

Customization shows in your store in about a minute. Wait a minute, then refresh the product page.

2. The status is Draft · not published yet

The product is not published yet. Click Review & publish, then Publish now. The full steps are in Review your product and publish it to your store.

3. The status is Live · unpublished changes

Your store shows the old version. Click Review & publish, then Publish now.

4. The status is Paused

Customization is hidden from the product page, and customers do not see it. Open Experience. Under This product, turn on Customization shows on the product page, then click Publish on product. You do not need Review & publish. Refresh the product page after a minute.

5. The option shows only when a rule is met

Open the option in Options. If "When does it show?" is set to Only if…, the option shows only after a specific choice. Choose Always if you want it to show all the time.

6. The publish button does not work

If the Fix before publishing section shows, click the fix button next to each message, then publish. The steps are in Fix what stops your product from publishing.

Still stuck?

Click Contact support in the Studio, and send us:

• The product page link.
• A screenshot of the product page in the store.
• The name of the option that does not show.
• Whether you tried on a phone or a computer.

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