A customized order is missing from Customization orders

Usually the order is in another tab. Open All, then search for it.

What you see

• You know a customer ordered a customized product, but you cannot find it in Customization orders.
• You search by the order number, and you see "No order with that number or name."

Most likely cause

The page opens on the To print tab. This tab does not show printed orders, or orders canceled in Salla. It also does not show orders whose file could not be created. And the search works only inside the open tab.

Fix

1. Open the All tab

Click All at the top of the list. This tab shows every order. An order canceled in Salla shows here, marked Cancelled in Salla. An order whose file could not be created is also in Needs attention. To learn what to do with it, read Check a customized order before you print it. If a Printed tab shows, it holds the orders you marked as printed.

2. Search after opening All

Open All, then search by order number or customer name. You can also search by the text the customer entered. Use the order number as it shows in Salla.

3. Check that the order has customization

The order shows after Salla sends it to the app. The page shows only orders that have customization. If the order has no customization, it does not show here.

For example:

• Customization was not published when the order was placed.
• The customer added the product to the cart another way.
• You created the order yourself in your Salla dashboard.

Customers do not see the widget? Follow The customization widget does not show on the product page.

Still stuck?

The order has customization and still has not shown up after a while? Contact support and send what helps us solve it, and send us:

• The order number as it shows in Salla.
• The product name.

Next: Find orders ready to print and mark them as printed