Customers cannot see customization in Snapchat or TikTok

Some apps open your store inside the app, and the widget may not show there. Suggest that the customer opens the link in their browser.

What you see

• Your customer opened the product link from Snapchat, TikTok or Instagram.
• They see the product's regular Salla options, without the widget.
• When you open the same link in a browser, the widget shows.

Most likely cause

The widget waits two seconds for its spot on the page. Inside some apps, that spot does not appear in time. If the widget does not find it, the page shows the Salla options so customers can still buy.

Fix

1. Suggest opening the link in the browser

Suggest that the customer opens the product link in Safari or Chrome. This usually helps, but it is not guaranteed. No setting in the Studio changes this, and the customer does not see any warning. If they buy with the Salla options, the customization may not reach you with the order.

If the widget does not show in the browser either, follow The customization widget does not show on the product page. If this happens with many customers, tell us as described in Contact support and send what helps us solve it.

Still stuck?

Click Contact support in the Studio, and send us:

• The product page link.
• The name of the app the customer opened the link from.
• The customer's phone model, if you know it.

Next: Add to cart does not add the product