Customer choices do not show in the order note

First check that Write choices in the order note is turned on, and that you published after turning it on.

Salla stores only

What you see

• You open the order in Salla, and the customer's choices are not in the order note.
• Or you see only some of the choices, and others are missing.

Most likely cause

Usually the choice goes to Salla as a product option, or the order is older than your last publish. What the note looks like is in Read the customer's choices in the Salla order note.

Fix

1. Turn on the order note switch

Open Experience. Under This product, check that Write choices in the order note is turned on. Then click Review & publish, then Publish now. The setting does not reach your store until you publish. The full steps are in Review your product and publish it to your store.

2. The option goes to Salla as a product option

Open the option and look at "Where does the customer’s pick go in Salla?". If it is New Salla option or Existing Salla option, the choice goes to Salla as an option on the Salla product. To send it to the note, choose Order note, then publish.

3. The order is older than the change

The note is written when the product is added to the cart. Earlier orders keep their old note. You can always find the customer's choices on the order page, under Customer choices. The order page is explained in Check a customized order before you print it.

Still stuck?

Click Contact support in the Studio, and send us:

• The order number.
• The product name.
• A screenshot of the order note in Salla.

Next: Choose where the customer's choice goes in Salla