Publishing did not finish, or the product check failed
Usually the connection dropped while you were publishing. Your store did not change, and your edits are saved.
What you seeβ
In Review & publish, one of these messages appears:
- We couldnβt check your product before publishing, with a Check again button.
- The connection dropped while publishing, with a Publish again button.
- Your session expired.
- Or, under Notes β wonβt block publishing: "We could not read the productβs options from Salla right now."
Most likely causeβ
Your internet connection dropped, your sign-in session expired, or your latest edits are not saved yet.
Fixβ
1. Try againβ
Check your internet connection. Then click Check again or Publish again in the message. The message "We could not read the productβs options from Salla right now" does not block publishing. Try again shortly.
2. "Your session expired"β
Click Sign in. The sign-in page opens in a new tab. Sign in, then go back to the Studio tab and publish. Your edits are still there.
3. Your latest edits are not savedβ
If a Save now button shows at the top of the Studio, click it and wait for Saved automatically. If it does not save, wait a moment and click it again. Do not close the page before it saves. Then open Review & publish again. The steps are in Review your product and publish it to your store.
On a phone, the save button does not show, and your edits save automatically. The save states are explained in Studio start and top bar settings.
Still stuck?β
Click Contact support in the Studio and send us:
- The product name.
- A screenshot of the message.
- The support code from Details for support in the message, if it shows.
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