A product does not appear when you search in a bundle
Search by SKU or by one word of the name. If you just added the product in Salla, click Refresh catalog.
What you seeβ
In the Products step, you type in "Search for a productβ¦", and then:
- A message appears that starts with "No product matches".
- Or the product appears, but its add button shows "β" and does not work.
Most likely causeβ
The search words are too long, or the product is new and has not reached our copy of your product list yet.
Fixβ
1. Search by one word or by the product codeβ
Enter the SKU or the barcode, and the exact product appears. Or enter one word of the name instead of the full name. A color or size name works too, because we also search the product's choices. If the product was found by its code or an option, a line under it starts with "Matches".
2. You just added the product in Sallaβ
We keep your product list for 10 minutes, so a new product may not appear yet. Search for it, then click Refresh catalog in the "No product matches" message. The button appears only when the search finds nothing.
3. The product is a bundleβ
You cannot add a bundle inside a bundle. That is why bundles do not appear in the search results.
4. The same product in two colorsβ
You cannot add the same product twice to one bundle. Raising the Quantity does not solve this, because the customer picks one color for all the pieces. The explanation is in Choose product options inside a bundle.
Still stuck?β
Contact support and send what helps us solve it, and send us:
- The product name as it is in Salla, and its SKU if it has one.
- The word you searched for.
- A screenshot of the Products step after the search.
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