The print file does not match the preview or is blurry

Fix the setting, publish, then regenerate the order's files.

What you see

• The design's size or position in the file is not what you saw in the preview.
• The text in the file is reversed, as if in a mirror.
• The customer image in the file is blurry.

Most likely cause

"The print file is flat at the real product size, separate from the preview." So the product photo does not appear in the file. This is normal. The problem is usually a setting in the print editor, or a small image from the customer. An existing order's file does not update on its own after you change the setting.

Read the full difference in Print file vs. preview: what is the difference?

Fix

Open Order output, then click Open print editor. After any change, click Publish now. Then open the order page and click Regenerate files.

1. The size or position is wrong

Measure your real product and enter its size in centimeters in Print sheet size. The ready-made sizes are approximate and vary between suppliers. Does the product come in more than one size? Link each size to its choice with Size linked to option. Without a link, the order uses the first size. Choose the Product type first, because changing it resets the sizes.

In Custom layout, the sheet layout is separate from the preview. Dragging an item on the sheet switches you to this mode by itself. To go back, open Advanced adjustments in Check the sheet and click Reset to auto. The details are in Set the design size and position on the print sheet.

2. The design is reversed in the file

The "Where does the design print?" step has a Mirror the file (for sublimation & heat transfer) switch. When it is on, the sheet shows ⇋ Mirrored for print. For the Mug and Apparel types, the switch starts out on. To find out whether you need it, read Printing tips for this type in the editor.

The details are in Mirror the print file for sublimation and heat transfer.

3. The file is blurry

Usually the customer image is too small for the print area. Open the order page, then open the image from Customer files. If it is small, ask the customer for a larger image. Then follow Contact support and send what helps us solve it and include the order number.

Still stuck?

Contact support and send what helps us solve it. Send us:

• The order number.
• The product name.

The file was never created? Follow The print file was not created or will not download.

Next: Set the design size and position on the print sheet