You see Reconnect Salla, or your products do not show

Read the alert you see, then follow the fix that matches it.

What you see

• On Salla stores, a red bar at the top of the page: "Your store’s connection to Salla ended for security reasons".
• Or a yellow bar: Renew the connection soon.
• On the Products page: "Your store's connection to Salla has expired, so we're showing the last saved copy of your products."
• Or: "Salla could not be reached, so these are your products as we last saw them."
• Or a Products could not be loaded or Connection to Salla is blocked card.
• Or a Sign-in error page when you sign in.

Most likely cause

• The red or yellow bar: your store's connection to Salla has ended, or will end soon.
• "Salla could not be reached": Salla did not answer the app this time.
• The error page: the approval in Salla did not finish.
• A message above the sign-in buttons: your session expired.

Fix

1. Reconnect your store to Salla

Click Reconnect Salla in the bar or on the Products page. Approve the app in Salla, then you return to the app. Your products, customizations and orders stay as they are. The full steps are in Reconnect your store to Salla when the connection ends.

If the alert stays after you reconnect, sign out and sign in again. If it still stays, contact support. Contact support and send what helps us solve it.

2. Wait a moment, then try again

If Salla does not answer, the list shows the last saved copy of your products. The app first tries again on its own. Wait a moment, then click Try again. If you see "We could not connect", check your internet connection.

A Connection to Salla is blocked card means Salla did not accept your network. If you use a VPN, switch its server, then try again.

You added a product in Salla and cannot find it? Click Refresh products.

3. Sign in again

On the Sign-in error page, click Back to sign in. Then click Sign in with Salla and approve in Salla. If a message shows above the buttons, click Sign in with Salla too.

Still stuck?

Contact support and send what helps us solve it. Send us:

• The text of the alert or message, as it shows.
• A screenshot of the page.

Next: Reconnect your store to Salla when the connection ends