Prepare a fast-loading product photo for customization

The product's first photo in your store is the base the customer sees their customization on.

Before you start

• The photo you want for the customization is the product's first photo in your store.

Steps

Path: Products > Open Product Studio > What customers see

1. Look at the bottom of the list. The "Product photo" row shows the product's first photo in your store.

The "Product photo" row at the bottom of the What customers see list.

2. Check in the preview that the whole product shows clearly.

   On a phone: open the Preview tab to see the photo.

The preview with a clear photo that shows the whole product.

3. Optional: to upload a photo from your device, click Fixed image under "Add layer". Your device's files open.

4. Optional: choose an image up to 10 MB. Accepted types: JPG, PNG, WEBP, SVG and GIF.

   After you upload your images, the bottom image in the list becomes the base. Under it you see "Base: its picture sets the preview’s size and shape".

5. Click Review & publish, then Publish now. Until then, nothing changes in your store.

   On a phone: the Review & publish button is at the bottom of the screen.

What your customers see

The customization goes live in your store within about a minute. The customer sees the product's first photo in your store, with their name or design on top.

Good to know

• Make all your images the same size, because the base sets the preview's size and shape.
• A smaller file opens faster for your customers. Product Studio saves the image as you uploaded it and does not shrink it.
• The product photo is not part of the print file.

Not showing?

• You changed the first photo in your store and do not see it in the preview? Open What customers see again.
• The old photo still shows? You may have clicked the lock, the eye or the arrow in its row before. Then Contact support and send what helps us solve it.
• Did "We could not upload the image. Check its file type and size, then try again." appear? Choose a file of one of the types above, up to 10 MB.
• You do not see the "Product photo" row? You uploaded images in the Studio, or you deleted it from the preview.
• What each button means: What customers see settings.
• Layer order: Arrange layers: what shows on top of what on the product.

Next

Show an option only when the customer chooses something