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The Customization orders page

Path: Customization orders in the menu on the left

The page lists every order that includes customization, and the print files you created for it. Nothing on this page changes your Salla store. All the guides are in Every setting explained and what the words mean.

Tabs​

Four tabs, each with its number of orders next to it:

  • To print: orders ready to print that are not printed yet.
  • Needs attention: orders whose file failed or that need a check before printing. Their number is in red.
  • Printed: orders you marked as printed.
  • All: every order.

Want the full steps? β†’ Find orders ready to print and mark them as printed

Enter the order number or the customer's name. The search also covers what the customer entered in the customization. If nothing is found: "No order with that number or name." Next to it is Select all, with the number of orders you can select.

Order status​

Each row has one status, with a button next to it that depends on the status:

  • Print file ready: the file is ready. Click Download.
  • Ready Β· check before printing: the file is ready, and something in it is worth checking.
  • Preparing the file…: the file is being created.
  • Couldn’t create the file: click Try again to open the order.
  • Print file is off for this product: click Print settings for this product to open the Studio.
  • Printed: you marked it as printed.
  • No files yet: create the file from the order page.
  • Cancelled in Salla: the order was canceled in Salla, and the row looks faded.
  • Preparing order image…: the order image is being prepared.
  • Order image failed: open the order to see the fix.

Selected orders bar​

It appears at the bottom of the page when you select at least one order. It has Mark as printed, Batch print sheet (PDF) and Download files (ZIP). In the Printed tab, the first button becomes Unmark printed. An order that has no file is selected only to mark it as printed.

Want the full steps? β†’ Download print files for one order or many

The order page​

Click a row to open the order. At the top are the order number, the date, the customer and the amount. Next to them are Open order in Salla β†—, Mark as printed and Download print files. Each customized item has its own section, with a title such as Item 1 of 2.

Want the full steps? β†’ Check a customized order before you print it

A card with the print sheet and its files, with a Download button for each file. If no file has been created yet, click Create print files. To create it again, click Regenerate files. A print file that is mirrored for printing has a button that changes how it is shown.

Customer choices​

A card with each option and the customer's choice in it, with a small picture or color. Options outside the steps appear under Other options.

Customer files​

Inside the Customer choices card, when the customer uploaded files. Here you find the customer's files as they uploaded them.

What the customer saw​

The preview image as the customer saw it, for each item. Under it is the Order card: the product, the customer, mobile, email, amount and the Salla order number. Open the product in the Studio opens the product in the Studio.

Details for support​

A collapsed section with the order IDs and the file status. Copy them and send them to support when they ask for them.

Alerts​

They appear above the print files of each item, with the button that fixes them:

  • "Couldn’t create the print file": click Try again. If the print file is off, click Print settings for this product.
  • "Couldn’t prepare the order image": click Retry now or Print from the original photo.
  • "Check the name before printing": the name is close to the edge of the safe area. Check it in the file.

Want the full fix? β†’ The print file was not created or will not download

Download limits​

You can download at most 50 customized items at a time. If you select more, a message asks you to select fewer. If the batch sheet is too large: "The selected files are over the download limit. Select fewer orders and try again." If the ZIP file fails, the message "We couldn’t prepare the files. Try again." appears. If the ZIP file downloads incomplete, you find the missing file names in missing-files.txt inside it.

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